Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at info@loveconfetti.com.au
If your return is accepted, we’ll send you instructions on how and where to send your package. The customer is responsible for postage cost incurred to send Items back to Love Confetti. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@loveconfetti.com.au
The following items cannot be returned (unless deemed faulty)
- ‘final sale’ Items
- Custom products (such as personalised favours)
Unfortunately, we cannot accept returns on FINAL SALE items.
Return/Exchange Fees:
Customer is responsible for arranging return & for the return shipping fee cost.
If you select an exchange, the customer is responsible for the return shipping fee, plus a $12.95 shipping fee to send your new item out to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@loveconfetti.com.au.